Official legal information · United Kingdom · 18+
Palm Casino Terms & Conditions for United Kingdom Players
These Palm Casino Terms & Conditions explain the rules that apply when you access the website, create or use an account, play games, claim promotions, make payments or contact our support team from the United Kingdom.
Acceptance of these terms
By registering, accessing an existing account, depositing, wagering or using another Palm Casino service, you confirm that you have read, understood and accepted these Terms & Conditions and any policies incorporated into them.
Do not use the service when you do not accept these terms. You should save or print a copy for your records and review any updated version before continuing to play.
Find the term you need
Use these links to move directly to the section relevant to your account, gameplay, payment or support query.
How these terms apply during your account journey
The rules remain applicable throughout each stage of your relationship with Palm Casino.
1. Eligibility to use Palm Casino in the UK
You may register and use Palm Casino only when you satisfy all eligibility requirements that apply to your account and location. Registration does not automatically guarantee continued access, acceptance of a payment or participation in every game or promotion.
Core eligibility requirements
- You must be at least 18 years old.
- You must register using accurate, current and complete personal information.
- You must be legally permitted to gamble in the location where you access the service.
- You must act for yourself and not register or transact for another person.
- You must not be self-excluded or otherwise prohibited from gambling.
- You must be able to complete required identity, age, address and payment checks.
Location and legal responsibility
It is your responsibility to understand whether online gambling is lawful at your physical location. The availability of a website, game or payment option does not by itself confirm that your use is legal.
Palm Casino may use location information, account records, technical data and verification checks to establish eligibility and meet legal or regulatory obligations.
Eligibility checkpoints before play
Each checkpoint must be satisfied where requested. The bars show the required level, not a performance score.
2. Creating and protecting your account
Unless expressly permitted otherwise, each player may hold only one personal Palm Casino account. Duplicate, shared, transferred, purchased or deliberately misregistered accounts may be restricted, consolidated or closed following review.
Your registration details
You must provide information that is truthful and belongs to you, including where requested:
- Your full legal name and date of birth.
- Your current residential address.
- A valid personal email address and telephone number.
- Payment details held in your own name.
- Any documents reasonably needed to verify the information supplied.
Security responsibilities
Keep your password, one-time codes and account access details confidential. Do not allow another person to access your account, including a family member or anyone using the same device.
Tell support promptly when you suspect unauthorised access, loss of credentials, account takeover or an unknown transaction. Palm Casino may temporarily restrict access while the issue is reviewed.
Account responsibility matrix
This overview shows who normally controls each part of the account relationship.
3. Identity, age, address and financial checks
Palm Casino may carry out checks at registration, before or after a transaction, when account information changes, when a risk indicator arises, or whenever checks are required to meet legal, security or responsible-gambling obligations.
Checks may be completed using information you provide, reliable databases, payment records, device or location information and documents requested from you. You agree to provide clear, valid and unaltered information within the stated timeframe.
| Check | Examples of information requested | Why it may be needed | Helpful preparation |
|---|---|---|---|
| Identity and age | Passport, driving licence or another accepted photo ID | To confirm who you are and that you are at least 18 | Use a valid document with all details clearly visible |
| Residential address | Recent bank statement, council tax notice or utility document | To confirm your current address and account eligibility | Ensure your name, address and issue date are readable |
| Payment ownership | Payment account evidence with sensitive details appropriately covered | To confirm that the payment method belongs to you | Show the account holder name and requested identifying digits |
| Source of funds or wealth | Payslips, bank records, tax information or evidence of asset ownership | To meet financial-crime, affordability or safer-gambling obligations | Provide complete records covering the requested period |
4. Games, wagers and results
Game availability, permitted stakes, payout structures, technical requirements and game-specific rules may differ. Before placing a wager, review the displayed rules, paytable, minimum and maximum stakes, feature conditions and any restrictions relevant to that game.
Placing a valid wager
- A wager is accepted only when recorded as accepted by the Palm Casino system.
- You are responsible for checking the selected game, stake and wager details before confirming.
- Insufficient balance, technical restrictions or account limits may prevent acceptance.
- Displayed potential returns are subject to the applicable game rules and valid result.
Results and settlement
Wagers are normally settled using the result generated or supplied by the relevant game system. Where a result is corrected, interrupted, cancelled or affected by a confirmed technical error, settlement may be adjusted in accordance with the applicable game rules.
Records held by Palm Casino and its game systems will be used when reviewing the status and settlement of a disputed wager, subject to applicable law.
5. Promotions, bonuses and free spins
A promotion may have its own specific terms in addition to these general Terms & Conditions. The promotion-specific rules form part of your agreement and take priority for matters unique to that offer.
| Condition | What it means | What you should check |
|---|---|---|
| Eligibility | The offer may be restricted by account, location, payment method or player segment. | Confirm that the promotion appears as available in your account. |
| Opt-in and qualifying action | You may need to opt in before depositing, wagering or completing another action. | Follow the steps in the displayed order and within the stated period. |
| Wagering requirement | A specified amount may need to be wagered before bonus-linked funds can be withdrawn. | Check the multiplier, qualifying games and contribution rates. |
| Maximum stake | A maximum wager may apply while promotional funds or an active bonus are in use. | Remain within the limit on every relevant wager. |
| Expiry | Unused bonuses, free spins or related winnings may expire after a stated deadline. | Review the expiry time shown in the offer and account area. |
| Maximum conversion or withdrawal | Some promotions may cap the amount converted from bonus play where lawful and disclosed. | Read the offer-specific limit before accepting the promotion. |
Promotional abuse is prohibited. This includes collusion, duplicate accounts, identity manipulation, deliberately structured play intended solely to exploit an error, coordinated wagering, or any activity inconsistent with the genuine recreational use of an offer.
6. Deposits, balances and withdrawals
Available payment methods, limits and processing stages are displayed in the cashier and may vary according to account status, location, currency, verification outcome and provider availability.
Deposits
- Use only payment methods that belong to you and are accepted for your account.
- Deposits may be declined, delayed or returned where verification or security checks are required.
- Deposited funds are intended for genuine gameplay and not as a money-transfer service.
- Any provider charges or exchange costs disclosed by your provider remain your responsibility.
Withdrawals
- Withdrawal requests may be subject to identity, payment and security checks.
- Where practicable, funds may be returned through an eligible method previously used to deposit.
- Processing begins only after required account checks and any valid wagering conditions are complete.
- Provider processing times begin after Palm Casino releases the payment.
Palm Casino may correct an account balance affected by a duplicate transaction, chargeback, reversed payment, incorrect settlement, confirmed error or unauthorised credit. You remain responsible for any negative balance or amount properly owed, subject to applicable law.
7. Responsible gambling and account controls
Palm Casino is intended for adults who choose to gamble recreationally. Gambling should not be treated as a source of income, a way to recover losses or a solution to financial difficulty.
Account controls may include deposit limits, time reminders, cooling-off options, session controls and self-exclusion. The tools available to you and the time needed for a change to take effect will be shown when you make the request.
Your safer-play responsibilities
- Set a spending limit that is affordable before you play.
- Do not chase losses or gamble with money needed for essential costs.
- Take regular breaks and monitor the time spent gambling.
- Use account controls as soon as gambling stops feeling manageable.
Self-exclusion
When you request self-exclusion, you must not attempt to reopen, duplicate or access another account during the exclusion period. You should also remove saved login details and consider applying blocking tools across other gambling services.
UK players seeking independent information can visit GambleAware or learn about multi-operator self-exclusion through GAMSTOP. Immediate emotional support is available from Samaritans.
8. Prohibited conduct and account misuse
You must use Palm Casino lawfully, honestly and only for personal recreational gambling. Activity that threatens player safety, payment security, game integrity or legal compliance is prohibited.
Examples of prohibited conduct
- Using false, stolen, altered or misleading identity information.
- Using a payment method without the account holder’s permission.
- Operating, sharing, selling or controlling another person’s account.
- Colluding with other players or coordinating play to gain an unfair advantage.
- Using bots, scripts, automation, prohibited software or technical interference.
- Exploiting or attempting to exploit a fault, delay, pricing error or game malfunction.
- Using the service for fraud, money laundering, sanctions evasion or other unlawful activity.
- Threatening, abusive or discriminatory behaviour toward staff or other users.
Possible action following a review
Depending on the circumstances and applicable law, Palm Casino may restrict features, request information, suspend play or payments, remove an invalid promotional benefit, correct a transaction, cancel affected wagers, close an account or report suspected unlawful activity to the appropriate body.
Actions will be based on the available evidence, the seriousness of the concern, legal obligations and any rights you have under applicable law.
| Concern | Immediate measure | Information that may be reviewed | Possible outcome |
|---|---|---|---|
| Unusual login activity | Temporary access restriction | Login records, device data and identity evidence | Access restored, credentials reset or further review |
| Payment ownership concern | Transaction held or declined | Payment records and account-holder evidence | Payment approved, returned or rejected |
| Bonus misuse concern | Promotion or withdrawal paused | Offer history, gameplay and linked-account indicators | Benefit confirmed, adjusted or removed |
| Suspected unlawful activity | Account and transactions restricted | Account, financial, identity and technical records | Restriction lifted, account closed or legally required report |
9. Personal information, communications and records
Personal information is processed for account administration, identity and age checks, transaction handling, security, safer gambling, legal compliance, service improvement and other purposes described in the applicable privacy information.
You agree to receive essential account and service communications, including verification requests, security notices, payment updates, responsible-gambling messages and changes to legal terms. Essential messages cannot normally be disabled while an account remains active.
Marketing preferences can be managed separately through the account controls or an available unsubscribe method. Changing marketing preferences does not prevent required service or legal messages.
Policies that work alongside these terms
Each policy covers a distinct part of the same Palm Casino account relationship.
10. Suspension, closure and inactive accounts
Closure requested by you
You may request account closure through the available account controls or customer support. Before closure, pending wagers, withdrawals, verification checks, unresolved transactions and any valid account balance may need to be handled.
Restriction or closure by Palm Casino
Palm Casino may suspend, limit or close an account where reasonably necessary for security, verification, safer gambling, legal compliance, breach investigation, service withdrawal or another reason permitted by these terms or applicable law.
Inactive accounts
An account that has not recorded a login or relevant transaction for an extended period may be treated as inactive. Any fee or special process applying to inactive balances will be communicated in advance and applied only where lawful and expressly disclosed.
Closing an account does not remove rights or obligations that arose before closure. Clauses concerning payments, records, disputes, prohibited conduct, liability and legal compliance may continue where their nature requires.
11. Service availability, technical interruptions and changes
Palm Casino aims to provide reliable access but cannot guarantee uninterrupted or error-free operation. Maintenance, provider outages, internet problems, device incompatibility, security measures, legal changes or events outside reasonable control may affect availability.
Palm Casino may add, remove, suspend or modify games, payment methods, promotions, account features or other services. Where a change materially affects an existing right or obligation, notice will be provided when required and reasonably practicable.
Keep your device, operating system, browser and security software updated. You are responsible for your internet connection, device suitability and any charges imposed by your communications provider.
12. Liability and rights that cannot be excluded
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer law.
Subject to those rights, Palm Casino is not responsible for losses caused solely by circumstances outside its reasonable control, your failure to protect account credentials, use of an unsupported device or connection, or your breach of these terms.
Gambling losses resulting from valid wagers placed through your account are your responsibility. You should never stake more than you can afford to lose.
13. Complaints and disputed transactions
Contact Palm Casino support as soon as possible when you believe an account action, wager, promotion, payment or decision is incorrect. Provide enough information for the matter to be identified and reviewed.
- Describe what happened and the outcome you are seeking.
- Provide the relevant date, game, transaction reference, promotion or account detail.
- Attach readable supporting records where appropriate.
- Allow the support team to investigate system, game and payment information.
- Follow the formal escalation route supplied when the first response does not resolve the matter.
Complaint resolution pathway
Complete each stage in order so that the relevant records can be reviewed efficiently.
Where an approved alternative dispute resolution route applies, the relevant provider and eligibility information will be supplied through the complaints process. Regulatory information applicable to the service should be checked in the current website footer or account area.
14. Changes to these Palm Casino Terms & Conditions
These terms may be updated to reflect changes to the service, games, payment processes, security controls, legal requirements, regulatory expectations or business operations.
The effective date at the top of this page identifies the current version. Material changes will be communicated through an appropriate method, such as an account notice, website message or email, where required.
Continued use after an updated version takes effect constitutes acceptance where permitted by law. When you do not accept a material change, stop using the service and contact support regarding account closure and any remaining balance.
15. General legal provisions
- Entire agreement
- These Terms & Conditions, together with applicable game rules, promotion terms and incorporated policies, form the agreement governing your use of Palm Casino.
- Severability
- If a provision is found unlawful or unenforceable, it will be adjusted or removed only to the extent necessary. The remaining provisions will continue to apply.
- No waiver
- A delay or failure to enforce a right does not permanently waive that right or prevent later enforcement.
- Assignment
- You may not transfer your account or rights under these terms. Palm Casino may transfer rights or obligations where lawful and without reducing mandatory consumer protections.
- Governing law
- The governing-law and jurisdiction rules displayed for the contracting entity apply, without removing mandatory rights or court access available to you as a UK consumer.
- Language
- Where a translated version is provided, the controlling version will be the version identified by the contracting entity, subject to applicable consumer law.
Need help understanding a Palm Casino term?
Review the relevant section before using your account. When a rule, payment condition, verification request or account decision is unclear, contact Palm Casino support and include the specific section or transaction you need explained.
Palm Casino is for adults aged 18 and over. Please gamble responsibly. Terms, eligibility checks and account restrictions apply.
