Official privacy information for UK users
Palm Casino United Kingdom Privacy Policy
This Palm Casino Privacy Policy explains how personal information may be collected, used, stored, protected and shared when you visit the website, create or use an account, contact support, complete identity checks, manage payments or use responsible gambling tools in the United Kingdom.
It also explains the choices and data protection rights available to you. Please read this policy together with the applicable Terms and Conditions and Cookie Policy.
Last updated: 29 July 2026
Manage your Palm Casino privacy choices
The fastest way to review your personal information is to sign in and open the account, profile, communication or privacy settings shown for your Palm Casino account. Available controls may depend on your account status and the type of request.
- Review and update your email address, phone number and residential details.
- Change promotional email, SMS and push-notification preferences.
- Review cookie choices through the website consent tool where available.
- Ask for access to, correction of or deletion of eligible personal information.
- Contact support when an account restriction prevents you from changing details yourself.
Privacy request preview
Use this non-submitting form to prepare the details you may need when contacting support.
Use the email connected to your Palm Casino account.Do not enter your password, full card number or security code.What this privacy policy covers
Use the links below to move directly to the part of the Palm Casino United Kingdom Privacy Policy that is most relevant to you.
Who is responsible for your personal information?
Palm Casino is the service name used for the website and related player services. The legal entity responsible for deciding why and how personal information is processed is the data controller identified in the current site Terms and Conditions, account interface or formal account communications.
In some circumstances, payment providers, identity-verification providers, game suppliers, fraud-prevention services or regulatory bodies may act as separate controllers for information they process under their own legal responsibilities. Their privacy notices may also apply.
Information may be collected when you browse pages, set cookies or interact with website features.
Account, verification, transaction and safer-gambling information may be processed.
Messages, attachments and case details may be retained to answer and document requests.
Personal information Palm Casino may collect
The information collected depends on how you use Palm Casino, which services you request and which legal, security or verification checks apply to your account.
Personal data collection map
The bars show the typical breadth of information within each category, not the amount held about a specific player.
| Category | Examples | How it may be obtained |
|---|---|---|
| Identity information | Name, date of birth, nationality, address and identity-document details. | Registration, account updates and identity-verification checks. |
| Account information | Username, account number, password credentials in protected form and account status. | Account creation, login activity and security administration. |
| Contact information | Email address, telephone number and communication preferences. | Registration forms, support requests and preference settings. |
| Financial information | Payment method, transaction references, deposit and withdrawal history. | Cashier activity and information supplied by payment providers. |
| Verification information | Identity documents, proof of address, payment ownership and source-of-funds information. | KYC, AML, fraud-prevention and account-security reviews. |
| Technical information | IP address, device type, browser, operating system, timestamps and diagnostic logs. | Website use, cookies, security monitoring and server logs. |
| Gameplay information | Games played, stakes, wins, losses, session history and bonus activity. | Your use of Palm Casino games and promotions. |
| Support information | Chat transcripts, emails, call notes, screenshots and complaint records. | Your communications with customer support or privacy teams. |
Palm Casino does not need your account password, complete payment-card number or card security code in ordinary support messages. Never send these details through email or live chat.
How Palm Casino uses personal information
Personal information is used only where there is a defined operational, legal, security or player-protection purpose. Common purposes include:
- Creating, maintaining and securing your Palm Casino account.
- Confirming identity, age, location and eligibility to use relevant services.
- Processing deposits, withdrawals, refunds and other account transactions.
- Providing games, promotions, rewards, account history and requested support.
- Detecting fraud, account misuse, collusion, money laundering and security threats.
- Meeting licensing, financial-crime, tax, record-keeping and regulatory obligations.
- Applying responsible gambling tools and identifying activity that may require intervention.
- Improving website reliability, usability, content and account features.
- Sending marketing where permitted and according to your communication choices.
- Handling complaints, disputes, legal claims and formal information requests.
How information moves through Palm Casino services
This process flow provides a simplified overview. Additional checks may apply depending on your account activity and legal requirements.
Lawful bases for processing
Under applicable United Kingdom data protection law, personal information must be processed using an appropriate lawful basis. The basis used depends on the purpose and circumstances.
Purpose and lawful-basis matrix
More than one basis may apply to closely connected processing activities.
Where consent is the lawful basis, you may withdraw it at any time. Withdrawal does not make earlier processing unlawful and does not prevent processing that is required under another lawful basis.
When personal information may be shared
Palm Casino may share necessary information with carefully selected recipients where this is required to operate services, protect users, comply with law or resolve a request. Information should not be shared simply because it may be commercially useful.
| Recipient type | Why information may be shared | Typical safeguards |
|---|---|---|
| Payment providers and banks | To authorise, process, reconcile or investigate deposits and withdrawals. | Payment-security standards, contractual controls and limited data access. |
| Identity and verification providers | To verify age, identity, address, payment ownership or source of funds. | Purpose restrictions, access controls and retention requirements. |
| Game and platform suppliers | To provide games, balances, technical functionality and game-integrity checks. | Contractual terms, security requirements and data minimisation. |
| Fraud and security services | To identify suspicious logins, payment misuse, duplicate accounts or cyber threats. | Risk controls, monitored access and defined processing purposes. |
| Professional advisers | To obtain legal, audit, accounting, insurance or compliance assistance. | Professional confidentiality and need-to-know access. |
| Regulators and public authorities | To meet lawful requests, reporting duties, investigations or licensing requirements. | Legal authority, documented requests and disclosure controls. |
| Corporate transaction parties | To assess or complete a merger, acquisition, restructuring or transfer of operations. | Confidentiality terms, due diligence controls and lawful transfer processes. |
Palm Casino may also share information when you ask it to do so, when disclosure is necessary to protect rights or safety, or when information has been aggregated or anonymised so that it no longer identifies you.
How long personal information is kept
Personal information is not intended to be kept indefinitely. Retention depends on the type of information, account status, legal duties, payment and complaint records, regulatory limitation periods, fraud-prevention needs and whether a dispute or investigation remains open.
Retention decision guide
The highlighted segments illustrate relative retention needs rather than fixed periods. Exact periods can vary according to legal and operational requirements.
When information is no longer required, it may be securely deleted, anonymised or restricted from routine use. Some records may remain in secure backups until the normal backup cycle completes.
Your United Kingdom data protection rights
Subject to legal conditions and exemptions, you may have rights concerning your personal information. Palm Casino may need to verify your identity before acting on a request to prevent information being disclosed to the wrong person.
Your privacy rights at a glance
Each segment represents an important way to understand or influence the use of your personal information.
rights
- Access: ask for a copy of eligible personal information.
- Correction: ask for inaccurate or incomplete details to be updated.
- Erasure: ask for eligible information to be deleted.
- Restriction: ask for certain processing to be limited.
- Objection: object to processing based on particular grounds.
- Portability: request qualifying information in a usable format.
Automated decisions and profiling
Automated tools may be used to support fraud detection, account security, verification, responsible gambling monitoring, marketing selection or risk assessment. Where a decision has a legal or similarly significant effect and applicable law gives you specific rights, you may ask for information about the decision and request human review where appropriate.
Requests involving legal or regulatory records
A deletion or objection request does not always require Palm Casino to remove every record. Information may need to be retained for anti-money-laundering, fraud-prevention, regulatory, responsible gambling, tax, complaint or legal-claim purposes.
Cookies and similar technologies
Palm Casino may use cookies, pixels, local storage, software-development tools and related technologies to keep the website secure, remember settings, understand performance and support permitted marketing.
Support login sessions, security, account navigation and other essential website functions.
Remember selected language, display settings and other convenience choices.
Help understand page use, technical errors and general service performance.
May measure campaigns or tailor permitted promotions according to your choices.
Help detect suspicious sessions, automated traffic and potential account misuse.
May be set by approved providers supporting payments, analytics, security or platform functions.
You can review available choices through the cookie banner or privacy settings. Blocking essential cookies may prevent login, payments or account features from working correctly. Browser controls can also delete or restrict cookies, but they may not replace every on-site preference tool.
How Palm Casino protects personal information
Palm Casino uses organisational and technical safeguards intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed completely secure, so players should also take practical account-security steps.
Information access is limited according to roles, responsibilities and operational need.
Encryption and protected connections help safeguard information moving between systems.
Security events and unusual account activity may be monitored and investigated.
Service providers may be assessed and required to follow privacy and security obligations.
Protect your own account
- Use a long, unique password that you do not reuse on another website.
- Do not share login codes, passwords or full payment credentials with anyone.
- Log out after using a shared device and avoid saving passwords on public computers.
- Check that messages genuinely come from Palm Casino before opening links or attachments.
- Contact support promptly if you notice an unfamiliar login, payment or account change.
International transfers
Some Palm Casino service providers or technical systems may be located outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards should be used as required by applicable law.
Depending on the destination and circumstances, safeguards may include United Kingdom adequacy regulations, approved contractual protections, transfer-risk assessments or another legally recognised transfer mechanism. Additional technical and organisational measures may also be applied.
Marketing and communication preferences
Palm Casino may send information about promotions, rewards, new features or account offers where permitted. Marketing preferences can usually be changed through account settings, the unsubscribe option in a message or customer support.
Opting out of marketing does not stop essential service messages. Palm Casino may still contact you about account security, payments, verification, responsible gambling measures, legal changes or other important service matters.
Children and age restrictions
Palm Casino services are intended only for adults who meet the applicable legal age and account eligibility requirements. The website and gambling services are not directed at children.
Age and identity checks may be used to prevent underage access. If you believe a child has provided personal information or accessed an account, contact Palm Casino support promptly so the matter can be investigated.
Changes to this Palm Casino Privacy Policy
This policy may be updated when services, legal requirements, security practices or data uses change. The latest version should display a revised update date. Important changes may also be communicated through the website, account messages or registered contact details where appropriate.
Please review this page periodically, particularly after receiving a notice that the privacy terms have changed.
How to make a privacy request or complaint
Use the secure support or contact route shown on Palm Casino and clearly state that your message concerns privacy or personal information. Include enough information to locate the relevant account and understand your request, but do not provide passwords or unnecessary financial details.
- Identify the request. Explain whether you want access, correction, deletion, restriction, objection or another privacy action.
- Provide account details. Use your registered email, username or another safe account identifier.
- Describe the relevant information. Mention useful dates, transactions, messages or settings.
- Complete identity checks. Palm Casino may request reasonable verification before releasing or changing personal data.
- Review the response. Additional information may be requested when a request is broad, unclear or involves another person.
You may also raise concerns with the United Kingdom Information Commissioner’s Office. The ICO provides guidance about privacy notices, personal information rights and complaints: visit the Information Commissioner’s Office. Palm Casino encourages you to contact the privacy or support team first so the issue can be reviewed directly.
Keep control of your Palm Casino information
Review your account details regularly, use the available privacy and marketing controls, protect your login credentials and contact support when information needs to be corrected or a privacy request requires assistance.
This Privacy Policy should be read with Palm Casino’s current Terms and Conditions, Cookie Policy and responsible gambling information. 18+ only. Please play responsibly.
